A few days ago, I decided to subscribe to BabyTV because I needed something to keep Renee distracted for short periods thought it sounded like something Renee might like.
The husband told me to subscribe to the Kids Channel and so I did. The Starhub operator said it’ll cost me $4 a month.
Twelve hours later, I got many kids channel and no babytv. So I called Starhub again to say that I’d like to subscribe to babytv. The operator said it is a standalone channel and it’ll cost me $4 a month. Hm.. $4 a month for many kids channel and $4 a month for one babytv. I abandoned the ‘better deal’ mentality and decided to just get what I needed(ie: babytv). The starhub operator said ok.
Twenty-four hours later, still no babytv.
I called Starhub back and was told that I needed to subscribe to the Kids Channel, THEN upgrade it to get babytv and no, I cannot subscribe to just babytv. I figured I could try it out for a month – if Renee doesn’t like it, there’s still the option of educational DVDs, right?
Then I sent this out on twitter:
“So let me get this right StarHub, I HAVE to subscribe 2 Kids channel, u/g it, THEN I get babytv even tho my child is a baby b4 she’s a kid?”
Helpful tweeps(you know who you are – Thanks!!) pointed me to @Starhubcares who replied within half an hour with this :
“@kelvinlau76 Thanks for pointing it out to us. @jmeteo Please DM us your name/IC/address/mobile so that we can contact you personally. Thx!.”
I was quite impressed with the quick response! I didn’t want to send sensitive info over DM because it isn’t secure (you know this, right?) and only left my number. They again, quickly responded with this:
@jmeteo In that case, please leave a note at http://bit.ly/StarHubCaresTab and we will contact you personally
(That got a “Aw…. Starhub cares!” from me but tweeps tell me it’s cos I’m a celebrity since they have been waiting forever for Starhub to reply to their queries =P)
Anyhow, I happily clicked on that link which brought me to their Facebook page. Hm.. FB. My old nemesis. I logged in with Dan’s account and was told that I needed to be a fan of Starhub to continue.
Very sneaky clever, Starhub.
So I clicked on the Like button and only then did I manage to leave my details.
Let’s see when I’ll get a callback.